Shipping policy

At Leni London, we're proud to serve customers across the United Kingdom with reliable and efficient shipping. Please read below for everything you need to know about how we ship your favourite fashion finds.

1. General Shipping Information

We currently ship throughout the United Kingdom.

Shipping options, costs, and delivery times may vary depending on your location and the size/weight of your order.

2. Processing Time

Orders are typically processed within 1–3 business days (Monday to Friday), excluding weekends and bank holidays.

During peak seasons or promotional events, processing times may be slightly longer. We'll keep you informed of any delays.

3. Shipping Rates

Free Shipping – We offer free shipping on all orders, with no minimum purchase.

4. Estimated Delivery Times

Here's what to expect once your order is processed:

  • Processing Time: 1–3 business days (Monday to Friday)
  • Transit Time: 6–11 business days (Monday to Friday)
  • Total Delivery Time: 7–14 business days (Monday to Friday)
  • Order Cutoff Time: 18:00 (GMT)
  • Time Zone: (GMT) Greenwich Mean Time – London

Please note: Delivery times are estimates and may be affected by carrier delays or extreme weather conditions.

5. Shipping Restrictions

We do not ship to PO Box addresses or restricted areas. Certain items may be subject to shipping restrictions depending on United Kingdom-specific regulations or carrier restrictions.

6. Failed Delivery or Returned Packages

In the event of failed delivery attempts, incorrect address information or undelivered packages, orders may be returned to us. We will contact you if this occurs and arrange a new shipment, which may incur additional shipping costs.

7. Lost or Damaged Packages

If your package is lost or damaged in transit, please contact us immediately by email: info@lenilondon.com. We will work with the carrier to investigate the problem and find a solution as soon as possible.

8. Shipping Policy Update

We may update our shipping policy from time to time to meet Google Shopping Ads requirements or to improve our service. The latest version will always be available on this page. (Last updated: 15 May 2026)

9: Contact Information

Store name: Leni London

Company name: TripleW Brands

Company Address: Bergweg 55, Veenendaal, Utrecht, 3904 HM, The Netherlands

Company nr.: 94371784

VAT: NL005078966B47

Phone: +44 7723 580311

Email: info@lenilondon.com

Monday to Friday | 09:00 – 17:00 (GMT)

We aim to respond to your inquiries within 24 hours.